Terms of Service
These terms govern the website design, build, hosting, maintenance and support services supplied by DM-Me, trading as WebsitePal Pro and referred to in these terms as “WebsitePal”, “we”, “us” or “our”.
1. Who We Are
DM-Me trades as WebsitePal Pro from 24 Santa Ana de Bolueta, 48004 Bilbao, Vizcaya, Spain. You can contact us at info@websitepal.pro.
2. Business Customers Only
The WebsitePal service is offered for business use. By ordering, you confirm that you are acting wholly or mainly for purposes connected with a trade, business, craft or profession and, if you order for an organisation, that you have authority to bind it. “Client” and “you” mean that business or organisation.
If applicable law nevertheless treats you as a consumer, nothing in these terms removes rights that cannot lawfully be excluded.
3. Forming The Contract
Information on our website is an invitation to order. Your order is made when you accept the current terms and submit payment through checkout. A contract is formed when payment is successfully accepted and we confirm that your WebsitePal package is active.
The contract consists of these terms, the package and price information presented at checkout, any written proposal we both accept, and the Data Policy. If documents conflict, a specifically agreed written proposal takes priority, followed by checkout information, these terms and then general website descriptions.
4. The Standard Service
WebsitePal uses its own portal, reusable website templates, themes, components, design systems and build processes to create client websites. Your package includes only the pages, features, hosting, maintenance and support described in the applicable checkout page, proposal or package description.
Work outside the standard templates or agreed scope—including bespoke features, integrations, additional pages, substantial redesigns, unusual data imports or other separate development—may be charged separately. We will explain the additional work and price, and obtain your approval, before starting chargeable out-of-scope work.
Domain registrations, renewals and email accounts are not included in the standard package. We can arrange them separately if requested. Their price, renewal arrangements, ownership or registrant details and any third-party terms will be confirmed separately before purchase.
5. What We Need From You
You must provide timely, accurate and complete information needed to create and operate the website. You are entirely responsible for checking and approving all text, images, business names, contact details, prices, claims, qualifications, services, opening hours, links, legal wording and other website content before approval and publication.
You confirm that you have all permissions, notices, consents and licences needed for the materials and personal information you provide, including logos, photographs, reviews, trademarks, team information and customer or project content. You must not provide unlawful, infringing or unnecessarily sensitive personal information.
Delivery dates are estimates unless we expressly agree a fixed date in writing. We are not responsible for delays caused by missing information, late feedback, changed instructions or events outside our reasonable control.
6. Drafts, Reviews And Approval
We will provide a draft or preview for review. Reasonable amendments within the agreed package may be included. New requirements or material changes to an approved direction may be treated as out-of-scope work under section 4.
Your approval confirms that you have had a reasonable opportunity to review the complete website. This includes client-supplied content, AI-assisted drafts, image selections and any content prepared or arranged by WebsitePal. You remain responsible for its accuracy, suitability, legality, permissions and regulatory compliance.
WebsitePal is not responsible for errors, omissions, copyright or permission issues, misleading claims or other problems in content that you supplied, selected or approved, or for changes you failed to tell us about. This does not exclude liability that cannot lawfully be excluded.
7. Fees, Included Period And Recurring Billing
The standard direct-client package currently consists of a £495 setup fee and a £34.99 monthly hosting, maintenance and support subscription, unless a different price is displayed at checkout or agreed in writing. Any applicable tax will be shown or handled as required.
The setup fee is charged when checkout is completed. The monthly subscription has a 31-day included period beginning on the date of successful checkout. Unless cancelled beforehand, the first monthly charge is taken after those 31 days and the subscription then renews automatically each month using the payment method held by Stripe.
The setup fee and monthly subscription pay for different services. Cancelling the monthly subscription does not automatically refund completed or commenced website build work. Fees are non-refundable once the relevant work or service has been supplied, except where required by law, expressly agreed by us, or where a refund is an appropriate remedy for our material breach.
We may change recurring prices by giving at least 30 days’ notice. You may cancel before the new price takes effect. A promotional or discounted setup price does not change the normal recurring subscription price unless expressly stated.
8. Failed Payments And Grace
If a recurring payment fails or the subscription becomes overdue, we may pause non-essential work and ask you to update the payment method. A live direct-client website normally remains publicly available during a 14-day payment grace period. If billing is not restored by the notified deadline, we may reversibly suspend public delivery, portal access, maintenance or support until the account is brought up to date.
Billing suspension does not itself delete the website, domain records, content or images. We may suspend immediately where reasonably necessary for security, unlawful activity, serious misuse or another material breach.
9. Cancelling Or Ending The Service
You may request cancellation by emailing info@websitepal.pro. Unless we agree otherwise, cancellation of the monthly subscription takes effect at the end of the current paid billing period and prevents future renewals. We do not normally provide a partial refund for an unused part of a monthly billing period.
Either party may end the agreement for a material breach that is not remedied within 14 days after written notice, or immediately where the breach cannot reasonably be remedied, involves unlawful or dangerous use, or continued service would create a material security or legal risk.
When service ends, we may take the hosted website offline, stop maintenance and support, and remove portal access. We will handle personal data and export requests under the Privacy Policy, Data Policy and section 11 below.
10. Ownership
You retain ownership of materials you supplied before or during the project, including your logo, photographs, trademarks, business information and original copy. You grant us a licence to host, edit, reproduce and use those materials only as needed to provide the service.
WebsitePal retains ownership of its portal, templates, themes, code, reusable components, design systems, layouts, build processes, tools, workflows and improvements. Unless agreed otherwise, WebsitePal also owns the particular compilation and implementation of those materials used to produce the website.
While the subscription is active and paid, you receive a non-exclusive licence to use the hosted website for your business. Third-party software, fonts, stock materials and services remain subject to their own licences.
11. Exporting Or Moving The Website
You may request an export in writing. An export can include a reasonable copy of available website files and client-owned content in the format then supported by WebsitePal. It does not include the WebsitePal portal, internal systems, supplier accounts, build workflows, development environment or third-party items that cannot legally be transferred.
If you request release of WebsitePal-created website files for use outside the service during the first 12 months after successful checkout, WebsitePal may charge a £300 early-release and export fee. We will confirm whether the fee applies before preparing the export. No transfer will take place until applicable outstanding charges are paid.
After export, WebsitePal continues to own its underlying templates, theme and code. You receive a non-exclusive, perpetual licence to use the exported copy for the single client website for which it was created. You may not resell, redistribute, sublicense or use WebsitePal’s templates or code to create other websites. Client-owned images and materials remain yours and are not acquired by WebsitePal.
After the first 12 months, the £300 early-release fee will not apply, although separately requested migration, conversion, third-party or bespoke technical work may be quoted before it is undertaken.
12. Hosting, Maintenance And Third Parties
We use reasonable care to keep hosted websites available, secure and maintained, but uninterrupted or error-free availability is not guaranteed. Planned maintenance, emergency work, internet failures and third-party platform outages may affect availability.
We remain responsible for exercising reasonable care in selecting and managing suppliers, but are not liable for a third party’s independent failure where it is genuinely outside our reasonable control and we have not caused or materially contributed to the loss.
13. Personal Data
Our Privacy Policy explains how WebsitePal uses personal information for its own account, billing, security and business purposes. Where WebsitePal processes personal data on your behalf—for example, enquiries submitted through your website—the Data Policy applies and forms part of this agreement.
14. AI-Assisted Content
WebsitePal may use artificial-intelligence tools to help prepare initial copy, layouts, image suggestions and other draft material from the information you provide. AI-assisted output can be incomplete, inaccurate or similar to material produced for others. It is a draft aid, not professional legal, financial or regulatory advice.
You must review and approve factual claims and regulated or specialist wording before publication. WebsitePal will not knowingly submit full payment-card details or special-category personal data to an AI service as part of the normal generation process.
15. Acceptable Use
You must not use the portal or hosted website for unlawful, fraudulent, misleading, abusive, infringing or malicious activity, to distribute malware, to interfere with systems, or to collect personal data unlawfully. We may remove content or suspend service where we reasonably believe this section has been breached.
16. No Guaranteed Results
We aim to create useful, professional websites, but do not guarantee any particular search ranking, traffic, accessibility certification, sales, enquiries, revenue or other business or marketing result.
17. Liability
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
WebsitePal is not liable for loss, claims, costs or damage arising from text, images, information, instructions or other materials that you supplied, selected or approved, including AI-assisted drafts, or from your failure to identify an error or provide an update during review. This includes inaccuracies, omissions, intellectual-property or permission issues, misleading or unlawful claims and regulatory non-compliance, except to the extent the problem was caused solely by WebsitePal publishing something materially different from the version you approved.
Subject to the first paragraph of this section, WebsitePal is not liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings, business, enquiries, contracts, opportunity, reputation, goodwill, search ranking or data. WebsitePal is also not liable for a third-party service failure, a change made by you or another provider, misuse of the service, failure to retain a copy of client-owned materials, or an event outside our reasonable control.
WebsitePal’s total aggregate liability arising from or connected with the service is limited to the total fees you actually paid to WebsitePal under this agreement during the 12 months immediately before the event giving rise to the claim. This cap does not apply where liability cannot lawfully be limited.
Where restoration is reasonably possible, WebsitePal’s first remedy may be to correct or repeat the affected service or restore the affected data.
18. Changes To These Terms
We may change these terms to reflect changes in law, security requirements, suppliers, technology or the service. We will give at least 30 days’ notice of a material change affecting an active paid service, unless an urgent legal or security change requires shorter notice.
The notice will state the effective date. If a material change substantially disadvantages you, you may cancel the affected recurring service before it takes effect. Changes do not retrospectively remove rights or liabilities that arose under an earlier version.
19. General
Neither party is responsible for delay caused by events outside its reasonable control, provided it takes reasonable steps to reduce the effect. If such delay continues for more than 30 days and materially prevents the service, either party may end the affected service by written notice.
If one provision is unenforceable, the remainder continues in effect. A delay in enforcing a right does not waive it. Neither party may transfer the agreement without the other’s consent, except that WebsitePal may transfer it as part of a genuine business reorganisation or sale while preserving the client’s rights.
These terms and the documents incorporated into them form the entire agreement about the service and replace earlier discussions about the same subject, without excluding liability for fraud. A person who is not a party has no right to enforce these terms.
20. Governing Law And Disputes
Please contact us first so we can try to resolve any complaint. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.
21. Contact
Legal notices and questions can be sent to info@websitepal.pro or DM-Me trading as WebsitePal Pro, 24 Santa Ana de Bolueta, 48004 Bilbao, Vizcaya, Spain.